Vilates Privacy Policy 

Version date: 1 September 2019

1. Introduction

Vilates Pty Ltd (ACN 659 536 286) trading as Vilates (“we”, “our” and “us”) is committed to responsible privacy practices and to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”).  This Privacy Policy describes how we handle personal information.

We may change or update our Privacy Policy from time to time. At any time, the latest version of our Privacy Policy is available from our website at [www.vilates.com].

2. Personal information

In this Privacy Policy, “personal information” has the meaning set out in the Privacy Act.  Essentially, personal information is information or an opinion about an individual who is identifiable or reasonably identifiable.

The types of personal information we collect from you depends on the circumstances in which the information is collected.

We will generally collect information required to provide you with our goods or services, or required to receive goods and services from you, such as your name, address and contact details (or those of your employer). 

We may also collect answers you provide to questions we ask, information submitted through our website or posted on social media platforms, and other information provided when you deal with us.

3. How do we collect your personal information?

We collect personal information in a number of ways.  The most common ways we collect your personal information are:

  • directly from you when you provide it to us or our agents or contractors;

  • via our website or when you deal with us online (including through our social media pages);

  • from publicly available sources;

  • from our related companies; and

  • from third parties (for example, from referees if you apply for a position working with us).

4. For what purposes do we collect, use and disclose your personal information?

In general we collect, use and disclose your personal information for purposes connected with our business operations and providing you with our services.

The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it.  Whenever practical we endeavour to inform you at the time we collect your personal information why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it.

We may use or disclose your personal information:

  • for the purposes for which we collected it (and related purposes which would be reasonably expected by you);

  • for other purposes to which you have consented; and

  • as otherwise authorised or required by law.

Some of the specific purposes for which we collect, use and disclose personal information are:

  • to provide the Vilates program and other related services to you;

  • to inform you of existing and proposed services provided by us or our selected business partners to you;

  • to respond to you if you have requested information (including via our websites or via an email or other correspondence you send to us);

  • to better understand your needs in relation to the services that we provide to you; and

  • to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

We may also use or disclose personal information on a de-identified, anonymised and aggregated basis for our internal and external business purposes.

5. Direct marketing

Direct marketing involves communicating directly with you for the purpose of promoting our services or the goods or services of third party organisations.  We may also communicate with you for the purpose of providing you with special offers.  Direct marketing can be delivered by a range of methods including mail, telephone, email or SMS. 

We may use and disclose your personal information for the purpose of direct marketing to you where you have consented to us doing so or it is otherwise permitted by law.

You can unsubscribe from our direct marketing, or change your contact preferences, by contacting us (see section 11 of this Privacy Policy). 

6. What happens if you don’t provide personal information?

If you choose to withhold requested personal information, we may not be able to provide you with the goods or services requested or allow you to participate in the marketing activities that depend on the collection of that information.

7. To whom do we disclose personal information?

We may disclose your personal information to third parties in connection with the purposes described in section 4 of this Privacy Policy.

This may include disclosing your personal information to the following types of third parties:

  • our business partners and related bodies corporate;

  • our contractors and other third parties that provide goods and services to us (including website and data hosting providers, and other suppliers);

  • our accountants, insurers, lawyers, auditors and other professional advisers and agents;

  • payment system operators;

  • in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors; and

  • otherwise as permitted or required by law.

Where we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose we disclosed it to them and in a manner consistent with the Australian Privacy Principles under the Privacy Act.

If you post information to public parts of our websites (including our discussion forums) or to our social media pages, you acknowledge that such information (including your personal information) may be available to be viewed by the public.  You should use discretion in deciding what information you upload to such sites.

We do not disclose personal information to anyone located outside Australia.

8. How do we store and secure personal information?

We take reasonable physical and electronic security measures to protect any records that we hold which contain your personal information.  We destroy personal information in a secure manner when we no longer need it.

However, except to the extent liability cannot be excluded by law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information.  Nothing in this Privacy Policy restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth). 

9. Cookies and use of our websites and applications

We may use “cookies” and similar technology on our websites and in other technology applications.  The use of such technologies helps to monitor the effectiveness of advertising and how visitors use our websites/applications.  We may use such technologies to generate statistics, measure your activity, improve the usefulness of our websites/applications and to enhance the user experience.

If you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, our websites may not function properly or optimally if cookies have been turned off.

10. How can you access and correct personal information we hold about you?

You may seek access to personal information which we hold about you by contacting us. We will provide access to that information in accordance with the Privacy Act.

If you become aware that any personal information we hold about you is incorrect or if you wish to update your information, please contact us.

11. Contact

Please email all privacy inquiries (including any complaints) to peta@vilates.com.

If you wish to seek access to or correct or update any personal information we hold about you, or to unsubscribe from our direct marketing you can also contact us using the contact details listed above.